ScopeShield
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Privacy Policy

Last updated: May 2025

ScopeShield is a product of Saltern Studio. This Privacy Policy explains how we collect, use, store, and protect information when you use ScopeShield (scopeshieldapp.com) and any related services. By using ScopeShield, you agree to the practices described here.

1. Information we collect

Account information. When you create an account, we collect your email address and, optionally, your agency name, service type, and logo. If you sign in via Google, we receive your name and email from Google's OAuth service.

Project and SOW data. We store the project information, intake form responses, Statement of Work content, and change order details you create while using the product. This data is associated with your account and is never shared with third parties.

Scope Guardian emails. When you forward client emails to your guardian address, we receive, process, and store the email content to generate scope check verdicts. Raw email text is stored in association with your project for audit purposes.

Signing data. When a client signs a document through the portal, we collect their name, email address, and IP address as part of the audit trail.

Usage data. We collect standard server logs including IP addresses, browser type, pages visited, and timestamps. This data is used for security monitoring and product improvement.

2. How we use your information

  • To provide, operate, and maintain the ScopeShield service
  • To generate AI-powered Statements of Work, scope verdicts, and change orders on your behalf
  • To send transactional emails — account confirmation, signed document notifications, and change order approvals
  • To process subscription payments via Paystack
  • To respond to support requests
  • To detect and prevent fraud, abuse, and security incidents

We do not sell your data. We do not use your project or client data to train AI models.

3. AI processing

ScopeShield uses Anthropic's Claude API to generate SOW content, analyse scope check emails, and draft change orders. Your intake data and email content is sent to Anthropic for processing. Anthropic's data handling is governed by their Privacy Policy. We do not send identifiable client personal data to the AI beyond what you enter in the intake form.

4. Data storage and security

Your data is stored on Supabase infrastructure (PostgreSQL database and file storage). All data is encrypted at rest and in transit using industry-standard TLS. Row-level security policies ensure that each user can only access their own data.

Generated PDFs are stored in private storage buckets and accessed only via time-limited signed URLs. No PDF is publicly accessible without a valid token.

5. Third-party services

We use the following third-party services to operate ScopeShield:

  • Supabasedatabase, authentication, and file storage
  • AnthropicAI language model (Claude) for content generation
  • Resendtransactional email delivery
  • Postmarkinbound email processing for Scope Guardian
  • Paystacksubscription billing and payment processing
  • Cloudflare / Vercelhosting and content delivery

Each service processes only the data necessary to perform its function.

6. Client data

When your clients interact with the signing portal, we collect their name, email, and IP address solely to create a valid audit trail for the signed document. This data is associated with your account. We do not contact your clients independently, market to them, or share their data with any third party.

7. Data retention

We retain your account data for as long as your account is active. If you cancel your subscription, your data remains accessible during any remaining paid period and is retained for 90 days thereafter, after which it is permanently deleted.

Signed SOW documents and change orders are retained indefinitely while your account is active, as they may be required for legal or contractual purposes. You may request deletion at any time by contacting privacy@scopeshieldapp.com.

8. Your rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your account and associated data
  • Export your project and SOW data
  • Withdraw consent where processing is based on consent

To exercise any of these rights, email privacy@scopeshieldapp.com. We will respond within 30 days.

9. Cookies

ScopeShield uses cookies solely for authentication session management via Supabase Auth. We do not use tracking cookies, advertising cookies, or third-party analytics cookies.

10. Changes to this policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or by a notice within the application. Continued use of ScopeShield after changes constitutes acceptance of the updated policy.

11. Contact

Questions about this Privacy Policy or your data should be directed to Saltern Studio at privacy@scopeshieldapp.com.

Privacy Policy — ScopeShield · ScopeShield